Why does my Geofencing settings keep reverting to somewhere else when I switch off my phone?

[Gcgood]

Why do my Geofencing settings keep reverting to somewhere in the Indian Ocean when I switch off my phone. Is the system not able to retain this info or does it assume that the device has left the geofencing zone? Surely it should retain the home setting until it actually received a signal to indicate that the device has moved outside the zone! This seems to have suddenly become an issue. Is this a result of a software or firmware update? Thanks for any help or advice.

[JessicaP]

Hi Gcgood,

If you're having problems with your Geofencing location not working properly, try looking at this article for troubleshooting steps you can take to improve performance for Geofencing: Why isn't the Geofencing mode working?

If you're still having problems, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.