Why cant granted access guests see my devices?

[Mbates19]

My family and I have always been able to view the devices to the one base station. I permanently deleted my parent’s account and invited them and recreated an account through the invitation. Once signed in through my parent’s account they cannot view or have any access to what I have granted them permissions to.

[ShayneS]

Hi @Mbates19 

Were you able to add the shared access user?

Thanks