Why Can't My Wife Set Up Her Arlo Account Once I Give Her Access?

[KGRENIER]

My husband can not access our Arlo pro2 system.
Does he need to create his own user name and password?
He DOESNT HAVE EMAIL ON HIS PHONE.
When he enters my email it’s says it’s already in use!?

[jguerdat]

He can use your account which will log you off if currently using the app. Or use Settings, Grant Access to his email accounnt which can be accessed from wherever he normally gets email. Follow the directions carefully. Install the app on his phone (assuming it's a smartphone) or use a browser to go to https://arlo.netgear.com.