When I'm signed in and viewing the cameras, my wife will sign in also and kicks me off?

[dazednconfuzd]

When I'm signed in and viewing the cameras, my wife will sign in also and kicks me off. The same thing happens vice versa.

[jguerdat]

Yup, as designed. The primary user should use Settings, Grant Access to the other's email address so both can view at the same time.

[dazednconfuzd]

Yes, I've done that and it still kicks one person off.

[jguerdat]

Both folks have to use their unique logins - the primary one for one person and the granted access login for the other.  It sounds like you're still both using the primary user's login.

[dazednconfuzd]

Right, I use my user name and password and my wife uses her user name and password both of which are totally different and it still kicks one person off.

[jguerdat · Accepted solution]

Huh. I would start by removing her access completely and grant access again.

[dazednconfuzd]

That did it! Thank you!👍