Videos Are Not Showing Up In The Library

[Maverickbobcat]

I receive video notifications on my phone but the videios are not in the library.  I validated that both the base station and camera are current on the firmware versions. Prior posts have not helped or I didn't see how to resolve.

[DawnM]

@Maverickbobcat we have had one other user report this issue and are looking into it. If you could provide the following information, it would help us narrow it down:

• Does this happen for all motion detection events or just some?
• If only some, can you provide a few specific day and times when you received a notification but no video in your library?
• When did this start occurring? 

Thanks in advance!

[Maverickbobcat]

It happens for just some.  10/7 around 3:00 pm.  Also 10/1 and I beleive some in between.  I will keep better track.  This started happend a week or two ago.