Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Video in library can view on laptop but not on phone.

Reply
Discussion stats
  • 3 Replies
  • ‎2019-10-10 04:17 AM
  • 523 Views
  • 0 Likes
  • 3 In Conversation
Nanlee
Luminary
Luminary
‎2019-10-10 04:17 AM

phone shows motion detected in library but will not let me view them on my phone. I can view on my laptop. this just started it was fine yesterday. 

Labels:
0 Likes
Reply
Message 1 of 4
523
3 REPLIES 3
jguerdat
Guru Guru
Guru
‎2019-10-10 05:32 AM

Have you rebooted the phone and/or reinstalled the app? Does it happen on both WiFi and cell service?

0 Likes
Reply
Message 2 of 4
516
Nanlee
Luminary
Luminary
‎2019-10-10 05:48 AM

yes I have turned the phone off and back on. have not uninstalled the app. an my data is off but it has always worked on my wifi until today. It shows there are videos but they just look white when I click to view its all black.

0 Likes
Reply
Message 3 of 4
513
ShayneS
Arlo Moderator
Arlo Moderator
‎2019-10-11 03:51 PM

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

0 Likes
Reply
Message 4 of 4
459
Discussion stats
  • 3 Replies
  • ‎2019-10-10 04:17 AM
  • 524 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.