United States support

[ValNailo]

How do I contact US support?  I am having log in and device issues.  I cannot find any number to call for the US, the live chat does not have any representatives, and I literally cannot get through the virtual assistant to talk to a human being.

Val

[jguerdat]

Give all details here. I'm tagging the mods to help you - @JamesC and @ShayneS 

[ValNailo]

Thanks!

I had an account with my roommate, who hosted our account.  My roommate has left, I'm trying to set everything up in my name now.  I have the app and am logged in.  I am trying to log in on my laptop, I'm getting the 'We don't recognize this device' so it says it is sending a push notification to the app on my phone but I'm not getting it on my phone.  I've checked all of my settings, but I don't think my phone is the issue.

V

[jguerdat]

Before you get too far, your ex-roomie has to have removed all devices from his account or nothing will work for you. Did he do that? If not, contact him and have him do so.

[ValNailo]

Yes they already did.

[ValNailo]

Someone please help.  I can't live chat with a representative because I don't have a paid subscription.  I can't get a paid subscription because I can't log in on my laptop.  I can't log in on my laptop because I am not getting the push notification to the app on my phone to authorize my laptop as a trusted device.  This is a vicious cycle that I can't break because there is no way for me to talk to anyone.

V

[StephenB]

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@ValNailo wrote:

 I can't log in on my laptop because I am not getting the push notification to the app on my phone to authorize my laptop as a trusted device. 

Try choosing another verification method when the log on fails.  Then select email.

[ValNailo]

I don't get an option.  I try to log in, it goes to the page for sending a push notification to my phone.  I am not given the option to select another method.

[StephenB · Accepted solution]

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@ValNailo wrote:

I try to log in, it goes to the page for sending a push notification to my phone.  I am not given the option to select another method.

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You aren't seeing this underneath "resend push notification"?