Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Unable to play video clips on phone

Reply
Discussion stats
  • 1 Reply
  • ‎2024-07-27 11:00 AM
  • 376 Views
  • 0 Likes
  • 2 In Conversation
Totz
Follower
Follower
‎2024-07-27 11:00 AM

Been using the app for a long time. Suddenly unable to play video clips. Been getting notifications of activity but unable to play it. Tried restarting the base and cameras. Even tried resetting them. Deleted the app then downloading it again still have no luck. I’m able to play it on the website but not on my phone. Im using  17.5.1 on my phone. Anyone who can help? Thanks

Labels:
0 Likes
Reply
Message 1 of 2
376
1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator
‎2024-07-29 04:18 PM

Hi @Totz 

 

Are you still experiencing this symptom?

0 Likes
Reply
Message 2 of 2
340
Discussion stats
  • 1 Reply
  • ‎2024-07-27 11:00 AM
  • 377 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.