Time to charge your battery, when plugged in

[KR15S]

I have the VMB3010r2 with 3 Pro 2 cameras. Every day all 3 cameras will show "It's time to charge your battery" message. The cameras are hard wired using original cables and plug with batteries removed. Thoughts and fixes?

[JessicaP]

Hi KR15S,

Are you seeing the error when you plug your camera with the battery inside as well?

[whitenack]

Did you find a solution to this?  I have the same problem (although my arlos have the batteries installed but still wired like you), and just started presenting itself the past few days.

[JessicaP]

Hi whitenack,

What camera do you have? What other troubleshooting steps have you tried so far?

[whitenack · Accepted solution]

Thanks for the reply.  I think I have it figured out.  I believe I have a bad battery in an Arlo Pro.  At the same time, I think it lost it's sync to the base station.  It is weird though...  I have an Arlo Pro 2 in another area, and my first test was just to swap the devices.  Both devices stay connected via A/C power all the time.  When I swapped locations, both devices worked perfectly.  When I swapped them back, the Arlo Pro stopped working again.  I took them off A/C power and swapped the batteries.  At that point, the Pro 2 stopped working and the Pro would not work until I re-synced.  Once I re-synced, the Pro worked fine, until I switched the batteries back.  Then, I plugged everything back in like originally configured and both devices are working, although the Pro shows being on A/C power and the Pro 2 shows a charged battery.

So, as I said, I believe I have a bad battery in the Pro, and then somehow lost sync during the troubleshooting, which added to the confusion.