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Hi, I had fibre put in at home. In the process the technician took the ethernet cable out of the base unit breaking the casing for the ethernet cable to go into. Can this be fixed or do I need a new base station? Thanks
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Not repairable.
As @jguerdat says, they need to replace it and repair the other damage!
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Is this the base station that is broken or the plug?
A photo might help.
Must be a clumsy technician if they can't unplug a LAN cable without doing damage.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Sounds like the Tech owes you a new base
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The ISP need sto make this right. Replacement hardware is needed.
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Not repairable.
As @jguerdat says, they need to replace it and repair the other damage!
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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