Subscriptions Mandatory?

[JeffoFitts]

I was a happy with my Pro 2 System VMB4000 since 2020 until the August update broke everything: all “Offline”.  Repeating the original setup instructions don't work.  All 3 base lights are solid green but the new app doesn't find the base or any camera.  The online help is NOT helpful.  Now what?  Is a damn subscription finally mandatory?  If Arlo wants my money, why would they put customers through this cruel ordeal! and send me a polite email pitch?!

[ross1109]

Having the same issue with 2 or 4 Arlo Pro  cameras and despite following all the steps and advice from resetting (and re-syncing to a base station) everything these 2 cameras wont appear on the Devices list - despite the rapid blue flashing lights for 10 sec on the camera (which suggests they have been synced).  The base station does sync so just a camera 'issue' I think

Did not have this issue until several weeks ago....and started with the offline issue.  

I also have some pro5 cameras so have a subscription & still have the issue with the Pro2's so that isn't the issue!!  

[BrookeN]

@JeffoFitts Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

@ross1109 can you use another device by chance to try to set up the Pro 2?

[JeffoFitts]

Thank you for offering to help.  I will contact you Sat Sep 6 when I am next on site.

I had an online chat with Subash from Sales who confirmed I did not need a subscription to reenable my Pro 2 system but that I was on with my own troubleshooting the consequences of the upgrade: “You must have an active Arlo Secure subscription or an Arlo trial plan to perform the scan and reach Customer Support.”  This means I have to buy a new device (& subscription) although what I had was working FINE  since 2020.

He claimed “Arlo Pro 2 is generally compatible with the latest Arlo app,”  That’s NOT my experience nor that of many other users.

[StephenB]

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@JeffoFitts wrote:

He claimed “Arlo Pro 2 is generally compatible with the latest Arlo app,”  That’s NOT my experience nor that of many other users.

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There have been more issues with the older cameras reported here over the past few months.

That said, I still have one Pro 2 in service, and it is working fine with "Feed" and "Dashboard". 

[Edinburgh_lad1]

Your legacy product should work fine - it's not like cheese that has an expiry date.