Subscription auto-renewed but hasn't been in use.

[dglam]

Hi I have now cancelled the subscription but my account was auto-renewed a few days ago for $149.00. I haven't been able to get a hold of anyone via the chatbot but I'd like to see if I can get a refund as I haven't used the cameras in over two years.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.