St. Louis, Missouri

[Elbow12]

my cameras, quit working on me, and I wasn’t able to get my video footage for the past three days

I didn’t know the Arlo pro two in homebase was gonna be shut down by Arlo 

I wasn’t given any emails or phone calls or texts about my system, being obsolete now

looks like they want to make you buy more of their product so they shut your stuff down, so why does Arlo do this

why do we have to pay more money for system? We’ve already paid for and now they shut down and make the system junk now I guess I have to throw out my system. Maybe I’ll go with somebody else. It’s got a better camera system???

[StephenB]

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@Elbow12 wrote:

my cameras, quit working on me, and I wasn’t able to get my video footage for the past three days

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What have you done to attempt to fix this?

AFAIK Arlo has not taken away the 7-day free storage for the Pro 2, and has not shutdown the base stations of all the customers who are using that feature.

[Elbow12 · Accepted solution]

Well I still say it’s unfair business practice by Arlo

and make your system obsolete so you have to go out and buy another Arlo security system. 

how many people out there have had the same experience that I have I’m sure it’s more than just me

[StephenB]

If you want people to help you get your system back on-line, then maybe open another discussion thread and provide the details of what has happened and what you''ve already done to try to resolve it.