Arlo|Smart Home Security|Wireless HD Security Cameras

Some videos won't play that were recorded

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Akarlo Aspirant
Aspirant

When I look in library and click on 15 second recording I find that sone of the videos won't play....also some recordings are only 11 seconds for some reason....any cluse as to what's going on there?

Master Streak2 Master
Master

What phone?

Does it workif you use the web interface https://arlo.netgear.com/#/login  ?

 

Akarlo Aspirant
Aspirant

Both a s5 active and a s8 active (samsung)....I only use the app. If I download the video to my phone I can play the video...but without audio..

Master Streak2 Master
Master

Does it work if you use the web interface https://arlo.netgear.com/#/login 

rayhal2002 Aspirant
Aspirant

Some videos won't play nor will the download.  Neither on my phone or computer, loged in or not.

Model: VMC4030 | Arlo Pro Wire-Free Camera
rayhal2002 Aspirant
Aspirant

No

Model: VMC4030 | Arlo Pro Wire-Free Camera
JessicaP Arlo Moderator
Arlo Moderator

Hi @rayhal2002,

 

Try to reboot your Base Station and try to record a video as a test to see if you're able to play the video with no problems.