Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Some videos won't play that were recorded

When I look in library and click on 15 second recording I find that sone of the videos won't play....also some recordings are only 11 seconds for some reason....any cluse as to what's going on there?

Message 1 of 7
Master

Re: Some videos won't play that were recorded

What phone?

Does it workif you use the web interface https://arlo.netgear.com/#/login  ?

 

Message 2 of 7
Aspirant

Re: Some videos won't play that were recorded

Both a s5 active and a s8 active (samsung)....I only use the app. If I download the video to my phone I can play the video...but without audio..

Message 3 of 7
Master

Re: Some videos won't play that were recorded

Does it work if you use the web interface https://arlo.netgear.com/#/login 

Message 4 of 7
Aspirant

Re: Some videos won't play that were recorded

Some videos won't play nor will the download.  Neither on my phone or computer, loged in or not.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 5 of 7
Aspirant

Re: Some videos won't play that were recorded

No

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 6 of 7
Arlo Moderator

Re: Some videos won't play that were recorded

Hi @rayhal2002,

 

Try to reboot your Base Station and try to record a video as a test to see if you're able to play the video with no problems.

Message 7 of 7