Setting up Arlo Pro 2 but getting error saying to retry connect script?

[Bieke]

I have purchased a new ARLO PRO 2 with 3 cameras. I have set up the base station, I see it now in the list of connected devices in the router (IP = 192.162.1.100). Then I try to connect the first camera to the base station: I start the connection-script on my iphone and click “connect”. I press the sync button on the camera, the blue led on the camera flickers slowly; the blue led on the base station is solid blue. After approx 20 secs the blue leds on the camera and the one on the base station flicker quickly for about 10 secs. Then the led on the camera turns black, and on my iphone I get the message that I should retry the connect script. I executed this a number of times, no joy. What do I do now?

[TomMac]

You can try it on the web access ;  my.arlo.com

Use yr browser.

also the Pro2 can be synced directly...

press sync on base and the sync on camera ( don’t hold ) both should flash slow blue, fast blue on camera when it works

[Bieke]

Thank you for the quick reply.

I will try the proc using both SYND buttons.

After the camera is connected to the base station, I assume that the LED onthe camera  does nog flicker constantly anymore?  After the LED went black, is there a way to find out whether the camera is connected or not please? 

[Bieke]

Or is the LED on the camera constantly blue as long as it is connected?  The behavious of the LEDs is not very clearly described in my installation procs.

[jguerdat]

A solid blue LED on a camera means it's connected to power and is fully charged. You can see if a camera is synced easily enough by using the app or browser - if it's connected, it shows up in both Devices as well as in Settings, My Devices. In addition, when syncing both the base and camera LEDs will blink rapidly denoting a successful sync. The camera will use a rapid blue blink - if a rapid amber blin, it wasn't successful.

[Bieke · Accepted solution]

Problem is solved.  After the base station has been powered off for a night, connecting cameras works fine.  Thanks for the help.