Schedule in new app

[mcworthy333]

I'm helping a friend who is on the new app interface (I, thankfully have not been forced yet)

I cannot get the schedule to change at the specified times.  I have deleted the automation schedule several times and started over.  Updated the app, Uninstalled the app and reinstalled.  Restarted android phone.

I have compared to other user's screenshots and this is set up the same.

I have tried test schedules and they will not change either.

I want to arm away at 10pm and standby 6am.

(I have a more complicated schedule set up for another user that is working perfectly)

Images Attached of modes and schedules.

Can anyone tell me what I'm missing?

[BrookeN]

This is currently being investigated, I will reach out to you as soon as possible with updates. 

[mcworthy333]

I have done as suggested, and added all modes, with no change.

[mcworthy333]

The automation change did not happen last night or this morning.  I rebooted the base, and set up a test automation schedule and that didn't work either.  So the issue is not resolved for me.

[BrookeN]

@mcworthy333 I sent you a direct message can you please respond to that?

[RamdyStarkey]

Exactly the same situation for me also.

[BrookeN]

This is currently being investigated, I will reach out to you as soon as possible with updates. 

[RamdyStarkey]

Ok. My thread "schedules not firing" has disappeared and it now sends me to a similar thread.

[RamdyStarkey]

Yes to both.

[Adam_B]

@mcworthy333 please try again and let us know if the schedule is working now. 

[CCM100]

It does not work. All schedules delete and re-schedule again, without any improvement. 

[Adam_B]

@CCM100 Can you please explain your setup so I can understand your issue. Also - have you tried to change the mode manually and has that worked?

[CCM100]

In schedule, I have set two rules: 1: During  Standby>When 1:00 am>Then Away;

                                                               2. During Away> When 4:50am> Then Standby

It have been used after this update years ago. But usually one rule will be disabled after a cycle, but it still work even I have not enabled it again.

But from this week, it could not  be triggered, and even it is not able to manually change at first. But after a day , manual change mode is ok.  but schedule trigger still not OK.

Sometimes in dashboard, you could see the away mode is on, but it seems fake, the cloud page does not show any change mode event   

[mcworthy333]

I have tried a few test schedules and they are working correctly as of this morning 

Thanks for looking into the issue

[RamdyStarkey]

As of today it all seems to be working! Thanks! Both manual switch modes and schedule switch modes.

[Adam_B]

@CCM100  I’m curious, why is your schedule set with “During arm” and “During standby”?  Why not set it for “During arm away or arm home or standby” to cover all options?