Arlo|Smart Home Security|Wireless HD Security Cameras

Recording showing nothing on library when got motion notification

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AllUsedUp
Tutor
Tutor

On my iphone the app tells me that there was motion on one of my cameras but when I go to Library it shows nothing because the app is stopped on the wrong date.  It stopped on the date prior to today.

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AllUsedUp
Tutor
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There are no filters selected on the app.    I can see them just fine on my computer.  I did look at my profile settings and added the state that I live in.  After doing that, the proper date showed up.  Maybe just maybe it had me in the wrong time zone.

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JessicaP
Arlo Employee Retired

Hi AllUsedUp,

 

Make sure you don't have any filters on from your library. And are you able to view the video through the web client on your computer?

AllUsedUp
Tutor
Tutor

There are no filters selected on the app.    I can see them just fine on my computer.  I did look at my profile settings and added the state that I live in.  After doing that, the proper date showed up.  Maybe just maybe it had me in the wrong time zone.