Receiving "Getting Status" Error with granted access account

[Cinnaron5]

I have admin rights to our system and granted my wife's iPhone permission to access. When see opens the app the camera views will only show "getting Status". I have to reboot her phone each time to clear the home screen so she can view the camera screens. Has anyone ran in to this issue?

[ShayneS]

Hi @Cinnaron5

What OS version is her phone running? & what is the version of the Arlo app she is using?

[Cinnaron5]

We both are using the 2.12.2 version app released 1/2/2020. I our iiOS is 13.3.

[ShayneS]

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

[Cinnaron5]

ShayneS,
I have tried anything much to mention. I’ve looked at the settings on my phone to see if I had forgotten a step. I’ve rebooted the base station. The only thing that works (temporarily) is booting her iPhone. That only works when you initially open the app.

[ShayneS]

Have you tried to remove & re-reinstall the app?

[Cinnaron5]

No, I had considered that but haven’t. I’ll give that a try.