Really long recording time shown - but only a few seconds on actual clip

[aj747697]

Since the service outage a couple of weeks ago, I noticed that my cameras show records of several minutes, some over an hour.  In acutality, the clip is only a few seconds because the video is frozen after that.  Anyone having that issue?

[steve_t]

They're aware of the problem and are working on fixing it. It's only the Pro 2 that have AC power, yeah?

[Wirelezz]

This recording problem is affecting the Arlo-Q cams as well, and has been ongoing since late February. It's curently being discussed in multiple threads on at least 2 forums.

Arlo Pro-2 Forum:

Ridiculously Wrong Video Time Lengths

Arlo-Q forum (Pro-2 cam is discussed here as well, a very long read, currently 168 posts):

Arlo Q shows wrong clip length

[aj747697]

Correct, Arlo Pro 2 cameras that are plugged in.  I believe Arlo Q is having a similar issue as well.

[JamesC]

A cloud update was released late last week that should resolve this issue. If you continue to experience this with new recordings, please send me a private message so I can work with you to further investigate.

Thank you,

JamesC