Receiving error when purchasing a CVR Plan from UK

[Reynolds79]

Hi all, I’m on a ‘basic plan’.

Having now brought a power adapter, I’m keen to purchase a CVR plan to benefit from motion zones, constant recording etc.

When I try to upgrade on the website, I keep recieving the error along the lines of ‘sorry, there’s been a problem’.

Is anyone else experiencing the same issue?

Kind regards,
Ian.

[JessicaP]

Hey @Reynolds79,

Try to see if you are able to subscribe through the Arlo app on iOS or Android or through your desktop computer.

[Reynolds79]

Hi, no, I receive the same message using a desktop computer “we are sorry, the system is experiencing an unexpected issue”.

Please advise.

[JessicaP]

I have forwarded this information to our engineering team. We're aware of some issues users are experiencing when purchasing subscriptions. We appreciate your patience and understanding and will provide any update as soon as we have more information to share.

[Reynolds79]

Hi, when is this likely to be resolved, please?