Pro2 - Wife only sees 1 of 2 cameras

[yosef]

We have 2 cameras. I can see and admin both.

My wife can only see one of them. Yes the second one is checked for her access. Yes I uninstalled and reinstalled the pain in the rear second camera.

I was able to search and add it quickly. Her no way. I even brought the camera inside and had her phone, the base within 2 feet of her phone. Her phone app searches for 4 minutes. Nothing red X. Try again.

I uninstall and reinstalled the Arlo app on her phone. It found the 1st but not the pain in the rear 2nd camera.

[StephenB]

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@yosef wrote:
We have 2 cameras. I can see and admin both.

My wife can only see one of them. Yes the second one is checked for her access. Yes I uninstalled and reinstalled the pain in the rear second camera.

I was able to search and add it quickly. Her no way. I even brought the camera inside and had her phone, the base within 2 feet of her phone. Her phone app searches for 4 minutes. Nothing red X. Try again.

I uninstall and reinstalled the Arlo app on her phone. It found the 1st but not the pain in the rear 2nd camera.

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Is she using her own account?

If so, you don't add the cameras to both accounts using add device. Instead you use "friend" access.

• https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account
• https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my...

BTW, many find that accepting the invite (clicking on "create account" in the invitation) works out better on a PC.  There it will open up your browser to my.arlo.com.  You can either create a new account, or just log into the existing one.  Note that two-factor verification is still needed. 

[yosef]

Well go figure.

Nothing touched.  Nothing changed.

All of a sudden Camera 2 showed up today on my wife's phone. 

Strangely enough, it still has the old name from a month ago.

But after yesterdays battle, I will leave it alone on her phone.