Pro 2 "Invalid email address"

[Donfrank]

Any Help Appreciated.

The problem started when I added a second account and granted access to the first account.  I now get "invalid email address" when I attempt to log into my account.  Went through all the usual steps with support, remove app, reinstall, reboot phone etc.  The only thing that worked - on one attempt - was removing the mobile app, reinstalling it, turning off wi-fi, which allowed me to log in once after entering push security code sent to my email.  After logging out I get the same invalid message when I try to log in either on or off wifi.

I have access via a laptop but clearly need the mobile app to work.  I've seen this issue going back over 2 years so kind of surprised its still a fairly common issue.

[ShayneS]

Which version of the Arlo mobile app do you have installed? 

Which version of OS is your phone/device running?

[Donfrank]

Arlo App Version: 3.5.13_28425.  Downloaded from Play Store.  Since I can't log into App I couldn't update it anyway.

Phone OS: Oxygen 11.1.2.2

Phone:  OnePlus 6T 

Thanks