Arlo|Smart Home Security|Wireless HD Security Cameras

Pro 2 missing motion

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Clm1158
Aspirant
Aspirant

The camera is picking up motion of vehicles without a problem.  Then misses a truck with a large camper attached passing in the same area.  How does that happen

 

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Clm1158

 

Has this been an ongoing issue with your camera? Do you know if the camera happened to be recording a previous vehicle at the time of the truck passing?

Clm1158
Aspirant
Aspirant

There was another vehicle,  a car, about 5-10 minutes before.   It was picked up on two camera.  The truck and trailer weren’t picked up on all three cameras that catch the front and side of the house.   We see all kinds of cars going by, and people when they walk by on the street.

ShayneS
Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

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