Arlo|Smart Home Security|Wireless HD Security Cameras

Pro 2 camera stolen on Dec 1. Shows thief's face.

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Uglyduckling29
Aspirant
Aspirant

My Arlo Pro 2 Camera was stolen on Dec 1 , 2020 at 1:54 AM.  The serial number is A2R1997FD2DDD.  It’s all on  SAVED video.  The thief’s face is in view and clear .    Please let me know what to do next.  I plan on filing a police report tomorrow .  How do I get the Camera  replaced .  Is there a theft replacement guarantee ?

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JessicaP
Arlo Moderator
Arlo Moderator

Hi Uglyduckling29,

 

To report your stolen camera, refer to this article: What do I need to know about the Arlo Theft Replacement program?

dcfox1
Master
Master

@Uglyduckling29  Just make sure if you haven't, download the recordings for evidence before the cloud erases them. 

Uglyduckling29
Aspirant
Aspirant

Yes, thanks .   I did save the video right away to my video / photos 

Uglyduckling29
Aspirant
Aspirant

I also made sure I didn’t delete the device.  I am holding  the spot for the serial number so the camera can’t be used .   I am sure Arlo will tell me when I can delete once they have the serial number reported to track to see if it’s used in another location ?   If they do that . 

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