Report stolen cameras button

[Uglyduckling29]

My Arlo Pro 2 Camera was stolen on Dec 1 , 2020 at 1:54 AM.  The serial number is A2R1997FD2DDD.  It’s all on  SAVED video.  The thief’s face is in view and clear .    Please let me know what to do next.  I plan on filing a police report tomorrow .  How do I get the Camera  replaced .  Is there a theft replacement guarantee ?

[JessicaP]

Hi Uglyduckling29,

To report your stolen camera, refer to this article: What do I need to know about the Arlo Theft Replacement program?

[dcfox1]

@Uglyduckling29  Just make sure if you haven't, download the recordings for evidence before the cloud erases them. 

[Uglyduckling29]

Yes, thanks .   I did save the video right away to my video / photos 

[Uglyduckling29]

I also made sure I didn’t delete the device.  I am holding  the spot for the serial number so the camera can’t be used .   I am sure Arlo will tell me when I can delete once they have the serial number reported to track to see if it’s used in another location ?   If they do that .