Pro 2 Attempted to add a friend then could not locate base

[lovebird1585]

Attempted to add a friend then could not locate base, hard reset done. Removed cameras and base. Now I cannot locate device.
I have unplugged the power and Ethernet cable, hard reset, pressed sync button nothing is work.

[jguerdat]

Make sure all devices have been removed from Settings, My Devices. Hold the base reset button until the LEDs flash amber. Use the Add Device button (web) or + (app) to claim the base. Sync the cameras.

When granting access, follow the emailed directions carefully. You're not setting up the system, you're just adding a viewer.