Photo not video

[Nuts4Cats]

Not really sure if the model #. Just changed the batteries, and now instead of a video , I get a photo.  What might be wrong? Also, for an unknown reason the alerts are a low buzz instead of the normal chime like sound. Have checked all sound settings and cannot figure it out. Using an iPhone. 

[Dannybear]

Likely not the pro2 series camera, can you remove the battery?

[Nuts4Cats]

The photo, not video thing happened after I changed out the batteries.

[Dannybear]

Try pulling the battery for 10sec and see it will reset it working again.

[StephenB]

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@Nuts4Cats wrote:

after I changed out the batteries.

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It's best to not guess on the camera model, as it does make a difference.  Also, please don't double-post.

Does the camera have 4 CR123 batteries?  If so, it is the original Arlo Wirefree camera (not a Pro or a Go 2).

If not, then if the camera has a removable battery, then open the housing and remove it.  You'll find a label inside.