Arlo|Smart Home Security|Wireless HD Security Cameras

Other person only get notifications for one camera on iPhone 11. Removed app and reset notification.

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tlintemuth
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I have an issue where one of the people I have granted access to the cameras is only getting notifications for one of the cameras.  I have 3 cameras and I get notifications for all three and they also do record.  The other person can see all the recordings but the notifications just won't show up on the phone except for the one camera.  I have removed the app and reset the notification settings on the phone but still only getting them on the one camera.  The phone is an iPhone 11 (same as mine) and is updated (same as mine).  Unsure why just that one phone is having the issue of only getting notifications for just one of the three cameras.  

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JessicaP
Arlo Employee Retired

Hi tlintemuth,

 

If the other person is a grant access, make sure that they have their notifications turned on or try to grant them access to the cameras again. Otherwise you can try removing their grant access and inviting them again.

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