one camera detecting motion but not recording video.

[DaveJN]

I have a camera that WAS recording but has stopped.  I get push notifications of motion but no videos recorded.  I can't get the live feed to show either.  I get a timed out message on the feed.

When I look at the video settings, I get the zone activity shown below with a "3 dot" waiting indication.

I can't reset the screen to remove the zone.

Any thoughts on how to get the camera to respond?  I am viewing it remotely.

Thanks

[StephenB]

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@DaveJN wrote:

I have a camera that WAS recording but has stopped.  I get push notifications of motion but no videos recorded.  I can't get the live feed to show either.  I get a timed out message on the feed.

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What camera model?  Is it paired with a base station/smarthub?  Or connected to home wifi?

[DaveJN]

It is a Pro 2 camera, as well as the other four cameras that I have.  Also a door bell.  All are paired to a base station.

I recently moved the camera farther away from the base station.  It was recording motion for a couple days, until yesterday morning, when it stopped recording.

[DaveJN]

I'm not sure I answered your question entirely.  I use a base station which all the cameras are paired to, but it's also through the wifi since they are wireless cameras.  The one that is not recording is also on a power cord.  So it shouldn't be a power issue.

[DaveJN]

I also noticed a little icon under the camera changing from yellow to gray to black.

[StephenB]

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@DaveJN wrote:

It is a Pro 2 camera, as well as the other four cameras that I have.  Also a door bell.  All are paired to a base station.

I recently moved the camera farther away from the base station.  It was recording motion for a couple days, until yesterday morning, when it stopped recording.

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I suggest either moving it closer to the base again, or swapping it with another camera and see if the problem moves with the camera (or not).

[DaveJN]

That was my thought but unfortunately I'm 600 miles away right now.  I was hoping there was some way I could correct the issue remotely.  Thanks.