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Solved! Go to Solution.
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Maggie389,
If it's using a different email account with access granted, the Primary account must share access to that camera. Log in to the primary account and navigate to Settings > Grant Access > select the shared email > select the desired camera(s) > Save
JamesC
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Maggie389,
It sounds like you may need to resync the camera. Have you tried to add the camera back to your account as a new device?
JamesC
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@Maggie389 wrote:
James I have tried resyncing, tried to add on but arlo says cant detect. I just dont understand. All cameras show up on my android phone. But not on my iphone running ios 13..3
Is the iPhone using the same account as the Android phone? Or is it using a different account that has been granted access to the cameras?
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Maggie389,
If it's using a different email account with access granted, the Primary account must share access to that camera. Log in to the primary account and navigate to Settings > Grant Access > select the shared email > select the desired camera(s) > Save
JamesC
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