New Phone & Geofencing Does Not Recognize Me

[standodd]

I changed out the phone that was the primary on my Arlo account and it no longer has the geofencing selection in the mode screen, how do I designate it as the primary account phone? 

[jguerdat · Accepted solution]

It's not the specific phone that identifies you as the primary user but the user credentials you use to log in. I assume you're using the same credentials as before? If so, reboot the phone and reinstall the app.

[standodd]

Looks like reinstalling the app fixed it, thanks. Is there some way to remove my old phone from the device lists (enabled and notifications)?

[jguerdat]

I don't believe there's a way to remove the old phone so just disable it.