Arlo|Smart Home Security|Wireless HD Security Cameras

New Phone & Geofencing Does Not Recognize Me

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standodd
Aspirant
Aspirant

I changed out the phone that was the primary on my Arlo account and it no longer has the geofencing selection in the mode screen, how do I designate it as the primary account phone? 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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jguerdat
Guru Guru
Guru

It's not the specific phone that identifies you as the primary user but the user credentials you use to log in. I assume you're using the same credentials as before? If so, reboot the phone and reinstall the app.

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jguerdat
Guru Guru
Guru

It's not the specific phone that identifies you as the primary user but the user credentials you use to log in. I assume you're using the same credentials as before? If so, reboot the phone and reinstall the app.

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standodd
Aspirant
Aspirant

Looks like reinstalling the app fixed it, thanks. Is there some way to remove my old phone from the device lists (enabled and notifications)?

jguerdat
Guru Guru
Guru

I don't believe there's a way to remove the old phone so just disable it.

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