Arlo|Smart Home Security|Wireless HD Security Cameras

New Arlo app?

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MaryRose Aspirant
Aspirant
So what us the new app legacy or just Arlo, my app on phone Says Arlo ,but in Google play it Says Arlo legacy 🤔🤔🤔🤔
Model: VMC4030 | Arlo Pro Wire-Free Camera
VL123 Tutor
Tutor
Now i have two apps, arlo and arlo legacy👍🏻
VL123 Tutor
Tutor
Arlo Version 2.8(909), 30 August.
allanc5 Aspirant
Aspirant
A search at the Apple apps only shows the Arlo Legacy, no Arlo. What is the name of the new app?
Danlarimer Guide
Guide
arpr1 Apprentice
Apprentice

Update: It looks like the new version is available on the iOS app store. 

Roberto_vital Aspirant
Aspirant

Hi, today I updated the arlo app on iOS and there it became arlo legacy and told us to download the new arlo app but there's no new arlo app on the apple store, at least here in Brazil.

JamesC Community Manager
Community Manager

The new app should now be available in the Android store with iOS soon to follow. We apologize for any confusion this has caused. It may take a little time for the app to show as available for all users. Please keep an eye on the app store and download the new Arlo app when it becomes available.

 

For more information on the new Arlo app, take a look here: Arlo is migrating to a new Arlo app this month

 

JamesC

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Xichlo Luminary
Luminary

OK, so what happens to users who use computer, Windows 10? We are too old to use that little Android Screen

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC Community Manager
Community Manager

Xichlo,

 

This change only impacts the existing Arlo mobile app. You can still access still use the web client from a computer by accessing my.arlo.com

 

JamesC

Xichlo Luminary
Luminary

Sorry James but it will not let me log in on computer, updated Android and can log in but not computer

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Xichlo Luminary
Luminary

I guess it did something I got in

Model: VMB4000 | Arlo Pro/Pro2 Base Station
mamarcac Apprentice
Apprentice

@JamesC wrote:

The new app should now be available in the Android store with iOS soon to follow. We apologize for any confusion this has caused. It may take a little time for the app to show as available for all users. Please keep an eye on the app store and download the new Arlo app when it becomes available.

 

For more information on the new Arlo app, take a look here: Arlo is migrating to a new Arlo app this month

 

JamesC


@JamesC Are the LED notificaitons actually working? I'm running version 2.5.3 because every version since then hasn't let the LED notifcation work on Android.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Locutus73 Apprentice
Apprentice

@JamesC what about the AppleTV app which doesn't get updated since 2016?

IMG_4647.JPG

Thank you in advance.

Regards.

Piano-Man Star
Star
Thank you, JamesC. The new app has appeared and I've installed it successfully.
pepperhead331 Aspirant
Aspirant

You can find the new one here (NOT legacy).  Only an hour on Arlo chat to figure it out.  No big deal.  https://apps.apple.com/us/app/arlo/id1459289784

GregLee007 Aspirant
Aspirant

Hi, I managed to find it by typing "Arlo Technologies" in the app search.  Would have been nice for this to be included in the message.

krypttic Apprentice
Apprentice

Thank you, pepperhead331 for enduring that unneccessary hour so we don't have to.  I now have the NEW new app installed too thanks to your search tip.

 

Why in the heck couldn't an Arlo employee just tell us this in the first place??!

krypttic Apprentice
Apprentice

Can I ask what the point of the Arlo Legacy App is?  My Arlo app was working today and I downloaded the new Arlo Technologies app today.  Why did I need to get the Legacy app at all?  Is this required to use the new app?

VeronikaTMoore Aspirant
Aspirant

We updated the legacy app and installed the new app on IPAD with IOS 12.1.

 

2 problems encountered so far:

1. The app keeps trying to force you to setup 'homekit' when we don't need it's that because we have 'icloud keychain' turned off - intentionally.

2. The new app is ignoring the smart notification settings - we get audio and motion notications from the app - when the smart settings are set for 'person' only on each of our cameras.

 

As a result of the 2nd problem - we will disable notifications on the new app and won't install of our other devices yet.

 

 

 

 

 

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
davesax1 Initiate
Initiate

I have the original Arlo (3 cameras) with free service.  Was working fine for me. Only objection they didn't add a "Ring" equivalent.

 

I saw a few months ago that they had announced service / support was ending unless people subscribed.  That is what is happening now.  Its an invitation for litigation.

 

Hope they wise up and promptly provide a fair path to upgrades and continuing service.

 

 

Model: VMC3030 | Arlo Wire-Free Camera
ruud9110 Aspirant
Aspirant

Hi,

 

I have an issue that after updating to the new version (iOS), Notifications no longer work. I checked all settings on the iPhone, restarted iPhone, reinstalled App, all without any effect.

 

I can see new recordings, but just don't receive any Notifications.

 

Ruud.

Red33 Guide
Guide

I installed the new app and am NOT receiving notifications. 
Haven't we gone through this before?

sgtpepperlhcb2 Tutor
Tutor

Notifications aren't working for me either...sigh...

Model: VMB4000 | Arlo Pro/Pro2 Base Station
cyberjunkyfreak Apprentice
Apprentice
Notifications not working for me either... HOWEVER... the notifications are working others who I have shared the cameras with.