Arlo|Smart Home Security|Wireless HD Security Cameras

Motion alerts doesn't appear and does not show me the option for free cloud recording for 7 days

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kletbett Aspirant

after returning my previous arlo pro 2 camera set due to connection issues, the new set i  received in exchange is not giving motion alerts nor does it show  me the option for  free cloud recording for 7 days. 

MTD31 Aspirant

I have the same setting across all cameras. Motrion was working yesterday on Camera 1 yesterday. Today it is not. Still 52% power.  Can sosmeone help?  The motion sensor does not yield yellow on motion. Can someone help as to what my next step is?

JessicaP Arlo Moderator
Arlo Moderator

Hi @kletbett,


Try to reinstall your Arlo app to see if that helps. Could you clarify what you mean you can't see the option for "free cloud recording for 7 days"? Could you provide a screenshot?


Hey @MTD31,


Try testing your motion detection test to make sure that it's working properly. You can read here on how to use the test: How do I use the motion detection test for my Arlo device?