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Mobile app fails to connect from remote location over WiFi

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  • ‎2018-09-27 10:47 AM
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olegos76
Guide
Guide
‎2018-09-27 10:47 AM
Mobile phone at remote location (tried 3 different WiFi locations with all having different routers).
Connection attempt made through WiFi.

Result: almost 90% of the time the app will fail to connect (only Devices & empty Library tabs shown; Mode not showing up), in about 20 sec. the app throws me out and asks me to login again.
Workaround: force close it. Switch to 4G and try again. On 4G it may fail as well, but only fails 10% of time.
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jguerdat
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Guru
‎2018-09-27 12:30 PM

Reboot the phone and reinstall the app. What phone and OS?

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