Library recordings have disappeared but receiving motion alerts. Rebooted base and cameras.

[kmon]

We have multiple cameras connected to our Smart Hub, plus a doorbell and an arlo go. All recordings were available on Wednesday. Thursday afternoon they were all gone, even what I viewed Wednesday and no new recordings are available in the library even though we get motion alerts. We have rebooted the base and the cameras, and checked all setting.

[StephenB]

---

@kmon wrote:

We have multiple cameras connected to our Smart Hub, plus a doorbell and an arlo go. All recordings were available on Wednesday. Thursday afternoon they were all gone, even what I viewed Wednesday and no new recordings are available in the library even though we get motion alerts. We have rebooted the base and the cameras, and checked all setting.

---

Are you talking about cloud recordings or local storage?

If you mean cloud storage, then the first thing to check is your subscription status.

[kmon]

Even without a subscription, we should have 7 days cloud library correct?

[StephenB]

---

@kmon wrote:

Even without a subscription, we should have 7 days cloud library correct?

---

It does depend on which cameras you have and how many cameras you have that aren't under subscription.

If you have 5 or fewer unsubscribed cameras in the account, then unsubscribed pro/pro 2 cameras would get 7 days of cloud storage.

Can you make a manual recording?

[dcfox1 · Accepted solution]

---

@kmon wrote:

Even without a subscription, we should have 7 days cloud library correct?

---

What model cameras do you since you mentioned Smart Hub which comes with cameras newer then Pro 2. The Pro2 still have 7 day free but newer ones released after 2018 require a subscription. 

Edit: StephenB  and I posted at the same time.

[kmon]

Thank you. Apparently we were still under a trial and didn’t realize a subscription is now a requirement.