Is anyone else not getting notifications from Arlo Secure's iOS apps these days?

[ant]

This is with four iPhones (3 iOS v16.7 and 1 6+'s v12.5.7) and an iPad air (iOS v12.5.7) since 9/13/2023 with three different e-mail addresses accounts (owners and granted access to both original Arlo and Pro 2 systems). Arlo Secure iOS apps are updated too.

Thank you for reading and hopefully answering soon.

[DannyBearAgain]

Notifications still working for pro2 in my region.

You didn’t mention what UI experiment you’re using? Feed or library?

I am still using library app v4.6.2

If you switch your mobile to cellular when at home do the notifications start working? Could be a wifi only issue.

[ant]

Experiment? What's that? If you are talking about iOS app version, it is 4.8 (6787) that was released on 8/30/2023.

[BrookeN]

I suggest removing the app and redownloading it and seeing if that fixes the behavior you are seeing. This has worked with others on iOS devices not receiving notifications as well. 

[ant]

I noticed killing and relaunching app fixed it yesterday. Notifications were working again. Earlier today, I got the updated iOS app (v4.8.1). And then, notifications didn't work again. So, I killed the app and relaunched it to make them come back. So why is doing that temporarily fixing it? Doesn't updating the app also restarts it?

[ant]

I forgot to mention that I did log out, uninstall, redownload, and reinstall. 😞 I really wished you guys kept the e-mails since they were more reliable. I still have to kill and relaunch the app  to fix it. It only lasts for several hours. 😞

[BrookeN]

Are you still experiencing the same behavior? 

[ant]

It was mostly working until last night after I updated my 2 old iPhone 6+s (iOS v12.5.7). Now, they don't get ANY notifications. 😞

[BrookeN]

Can you make sure the notifications are set up correctly?

https://www.arlo.com/en_be/support/faq/1019297/How-do-I-set-up-notifications-or-alerts

Also, make sure that the notifications are turned on for iOS as well:

Settings ~ Notifications ~ Arlo ~ And then make sure the choices you are wanting to use are on.