Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Inviting a friend on Arlo pro 2

Reply
Discussion stats
  • 4 Replies
  • ‎2019-10-19 10:19 AM
  • 1073 Views
  • 0 Likes
  • 3 In Conversation
Kink85
Aspirant
Aspirant
‎2019-10-19 10:19 AM

I invited a friend granted access but the invitation is stuck on pending. I resent the invite but this time it says the friend already exists but still can’t view my cameras. What do I need to do?

Labels:
0 Likes
Reply
Message 1 of 5
1,073
4 REPLIES 4
ShayneS
Arlo Moderator
Arlo Moderator
‎2019-10-21 04:21 PM

Hi @Kink85

 

Does your friend have access as a granted user? did you check the cameras they will be allowed to view?

 

What Arlo app version are you & your friend using?

0 Likes
Reply
Message 2 of 5
1,009
JackBass
Aspirant
Aspirant
‎2019-10-31 01:08 PM

VBM3010r2

Firmware 1.12.2.5_240_59657e5

Serial 4895847DA3D75

0 Likes
Reply
Message 3 of 5
945
ShayneS
Arlo Moderator
Arlo Moderator
‎2019-10-31 01:46 PM

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

0 Likes
Reply
Message 4 of 5
941
Kink85
Aspirant
Aspirant
‎2019-11-11 04:17 PM

Yes

0 Likes
Reply
Message 5 of 5
845
Discussion stats
  • 4 Replies
  • ‎2019-10-19 10:19 AM
  • 1074 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.