I unplugged my Arlo Base Station - Now I'm not receiving notifications

[Retired_Member]

So I unplugged my Arlo Pro 2 Base Station to move it into the next room, where it is to be permanently installed once I'd checked it all out, but now I don't get any notifications and, when I click 'Live' I immediately get a 'timeout' message in the Safari or Firefox browser window.  Chrome always prompts me for a new version of Adobe Flash Player, so I won't use that browser, for the moment.

On my iPhone, when I click on 'Live' I just get the 'Connecting...' icon and nothing happens until I'm informed "The Arlo device is offline."

The LED on my Arlo hub  is static blue.

Do I need to reset everything and start again, or send it back (I've had it only two days!) and get asomething else?

Thanks

[TomMac]

You don't mention how it is connected to the router after move... extender ? cable?

That could possibly be the issue...

You could always temp move it back and see if if works, but sometimes when moved it needs a reset.

[Retired_Member]

I didn't, sorry.

It's exactly the same, as my network at home is hard-wired  - and the hub is actually closer to the router.

I called Arlo Support about this, and it seems that every time the power is - effectively - cut to the Arlo hub, I will need to carry out a manual reset of the hub (small recessed button at the back) and reconnect my cameras!  We've been prone to power cuts in my area, and having to do this everytime will be a PITA!

I'm not sure why this should be the case, though, because other threads indicate the system should restore after a power cut - unless that in conjunction with moving them is 'confusing' the hub, but that doesn't make sense.  It is, after all, only a machine - albeit a reasonably clever one!

I wonder if this is a 'bug' with the VMB4500, which came with my Pro 2 kit.

[StephenB]

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@Retired_Member wrote:

I called Arlo Support about this, and it seems that every time the power is - effectively - cut to the Arlo hub, I will need to carry out a manual reset of the hub (small recessed button at the back) and reconnect my cameras! 

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That is certainly not my experience.  I've often pulled the plug on my hubs (power-cycling them) and haven't ever had to do that.

[Retired_Member]

Hmm, not sure what's occurring with mine, then!

[Retired_Member]

Nope, this is rubbish...

I got up this morning and checked mthe hub - perfect, steady blue LED, the camera's haven't moved, not expecting any notifications - but the hub is showing 'offline'. on my iPhone app.  WTH?

[michaelkenward]

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@StephenB wrote:

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That is certainly not my experience.  I've often pulled the plug on my hubs (power-cycling them) and haven't ever had to do that.

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I have even moved my Orbi router (albeit in AP) mode from a direct link to the router on to a "remote" Powerline network and had to change nothing.

If support really did say that, it is wrong.

[StephenB]

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@Retired_Member wrote:

I got up this morning and checked the hub - perfect, steady blue LED, the camera's haven't moved, not expecting any notifications - but the hub is showing 'offline'. on my iPhone app.  WTH?

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See if you can find the base station's IP address in your router's attached devices list.  If you can, then try "pinging" the IP address from a PC and see if it responds.  If you've never run ping, there is some information here: https://www.netgains.org/blog/how-to-do-ping-and-traceroute-for-windows-and-mac/

[Retired_Member]

Hi,

It's there, but pinging it times out.

Arlo support have just suggested I restart my whole network, so lets see how that goes!

Thanks