Arlo|Smart Home Security|Wireless HD Security Cameras

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sactyguy
Tutor
Tutor

I have an iPhone and for some reason I keep getting "Logged out" of the Arlo Secure App and need to sign back in every 3 days or so.  Any help would be appreciated.

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ShayneS
Arlo Moderator
Arlo Moderator

Hey @sactyguy

 

Do you or someone you know happen to be logging in to another device or web portal with the same credentials? 

sactyguy
Tutor
Tutor

Hello Shayne,

 

Thanks for the response, but no, no one is logging into another device or web portal with my credentials.  It is quite weird, but hopefully someone will know what is going on.  It happens and there are no statements saying I am being logged out, it happens and I only notice if I do not get a notification when I leave or come back to my home, as I have it on Geofencing.

 

Sacctyguy

ShayneS
Arlo Moderator
Arlo Moderator

Which version of the Arlo iOS app 3.6.8 installed?

sactyguy
Tutor
Tutor

I have version 3.6.8 (3421).

 

 I got this information from the setting on the Arlo app on my phone.

ShayneS
Arlo Moderator
Arlo Moderator

Which iPhone model are you using as well as iOS, do you have iOS 16 installed? 

sactyguy
Tutor
Tutor

I have a iPhone SE (latest model) and iOS Version 16.0 (20A362)

ShayneS
Arlo Moderator
Arlo Moderator

Thanks for the update, I have notified my team and I will update you as soon as possible. 

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