I am locked out of my account. I do not received the text to unlock my account.

[Muntjac]

I am locked out of my account. I have reset my password however, I do not receive the text message that allows me to progress further and pass the two step authentication process, despite not having changed my phone number. I have been repeating the same cycle for a week now.

[BrookeN]

Hello,

I have reached out to support regarding not being able to access the Arlo account. Support will be reaching out to you as soon as possible. 

[Muntjac]

Thank you, I look forward to hearing from Arlo Support, though I have since found the chat function which is only open Mon-Friday, 9am to 5pm.