Arlo|Smart Home Security|Wireless HD Security Cameras

I Removed Access For An Ex But He Still Gets Notices For My Cameras As Well As His. How To Fix This

Reply
Discussion stats
  • 7 Replies
  • 352 Views
  • 1 Like
  • 4 In Conversation
Highlighted
Aspirant
Aspirant

He can't see anything as it asks him to log in and he does not know the new password, but it is driving him nuts getting both his and my notices. We are friendly ex's..so I'd like to correct this. Currently under grant access it is 0..he can't stop it as he can't log into mine. Any suggestions? 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Highlighted
Guru Guru
Guru

Juse have him delete his app. There's no reason to have it installed.

Highlighted
Hero
Hero

@CaHelloooo wrote:

He can't see anything as it asks him to log in and he does not know the new password, but it is driving him nuts getting both his and my notices. We are friendly ex's..so I'd like to correct this. Currently under grant access it is 0..he can't stop it as he can't log into mine. Any suggestions? 


Check your email notification settings on your rules.  He is probably listed there.

Highlighted
Aspirant
Aspirant

He has the same system at his house so that won't work.

Highlighted
Hero
Hero

@CaHelloooo wrote:
He has the same system at his house so that won't work.

Check your email notifications in your rules.  If his notifications to your cameras are coming though email, it could be there.

Highlighted
Master
Master

@CaHelloooo 

Under the Grant Access section, have you tried the Remove Friend button?

 

Brian

Highlighted
Aspirant
Aspirant

In that section, there are no names. Says (0)

Highlighted
Guru Guru
Guru

Did you check your modes as @AncientGeek suggested? Push notifications are relative to an account being granted access but email notifications are done on a per camera rule selection.

Discussion stats
  • 7 Replies
  • 353 Views
  • 1 Like
  • 4 In Conversation