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Hub arlo wont sync with arlo app. Tried resetting. Router is on 2.4 hhz and 5.0.

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  • ‎2020-05-01 01:51 AM
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PerSwe
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‎2020-05-01 01:51 AM

Please help!

My arlo hub for arlo PRO 2 wont sync to the app arlo on my iPhone. I tryed the basic stuff and reset. But the app cant fint the hub. My router has 2,4 mhz and 5.0, can that be a problem? The lamp on the hub is Blue. I can see that its connected becuse the Wi-Fi.

What can i do? I havent tryed too sync the cameras yet.

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JessicaP
Arlo Employee Retired
‎2020-05-01 03:31 PM

Hi PerSwe,

 

Make sure that you plug in the Ethernet cable to the router before powering it on. You can read here to learn how to troubleshoot: Arlo can't discover my SmartHub or base station during installation; what do I do?

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