Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Tutor

How do I turn up the volume on my Arlo 2 Pro speaker. Can't hear it

I have set the speaker volume to 100%

When I connect using my iPhone I can hear well via the cam loudspeaker (two way works fine)

When I connect using my Samsung S9 the volume is very very low, close to not audible at all at camera side.

 

Have latest Firmware installed for both cam and Android. 

What's wrong with Android  ??????

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 11
Guru

Re: How do I turn up the volume on my Arlo 2 Pro speaker. Can't hear it

Some phones have problems...

you can check for a mic gain on the android

check and turn off privacy mode on the phone if on (limits gain of mic )

test with an external mic if you have one ( I have seen mic holes plugged with pocket crud )

 

let us know if anything changes

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Morse is faster than texting!
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Message 2 of 11
Tutor

Re: How do I turn up the volume on my Arlo 2 Pro speaker. Can't hear it

Hi and thank you for your reply.

 

Was a good idea to test with an external microphone, but unfortunately the same result. I need to speak very very close to the microphone and I can hear myself at a normal level in the cam speaker but if I am 2 or 3cm  away from Android mic = no sound anymore. Speaking to close to Android mic does not allow me to watch the video, nor it is good quality (breath/wind noise).

 

I tried again with iPhone and I can hear sound LOUND AND CLEAR, almost too loud ...  being 10cm away from iPhone screen and watching video works perfectly.

 

I checked all sound options on my Android and deactivated all that could disturb but no effect. I uninstalled the application, restarted the S9 and re-installed Arlo App with confirmation to all access right (position, microphone, etc...). The same status needs to put my lips on the microphone for hearing something on Pro2 speaker. Something wrong with the app for Android/S9 !

 

Anyone else having success using S9 with Pro2 and Two-way voice between Pro2 and S9???

 

Message 3 of 11
Tutor

Re: How do I turn up the volume on my Arlo 2 Pro speaker. Can't hear it

First I thought with iPhone it was better. At least volume was loud and clear not like with Android.
But after more testing with iPhone it is very much unstable. It works fine first time when I push the button to talk. Then I push again for second phrase and talk but no sound is sent to camera.

Very disappointed about this non working function of Arlo Pro2. For sure it cannot be used for a door interphone, two ways talk does not work well enough.
Not speaking about the 3 seconds delay...when sound is sent/received.

My base station was 10feet away from cam fully loaded.

I would not recomend Arlo because of that and nobody is able to help or confirm they can use it without issue. Conclusion function does not work.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 4 of 11
Tutor

Re: How do I turn up the volume on my Arlo 2 Pro speaker. Can't hear it

Yes, I have the same problem too. Using S9+. Latest firmware on base, camera and volume is already at 100%. Can't even hear anything using the app. Desktop is loud and clear. Is there a solution to this?

Message 5 of 11
Arlo Moderator

Re: How do I turn up the volume on my Arlo 2 Pro speaker. Can't hear it

@M_Mae

 

Does this issue occur if you use a different device/phone?

Message 6 of 11

Re: How do I turn up the volume on my Arlo 2 Pro speaker. Can't hear it

I have the same issue.  It does not matter which phone or desktop web browser/mic, but people at the camera cannot hear speech coming out of the camera.  I really like the Arlo system, been using it for about 2 years now. But this has become a required feature. My constructions PM has Nest and has no problem with this. His phone with my Arlo, same problem as me.  So, this is not a phone model issue, as I have seen reported on other threads. This is an Arlo issue.

 

jyg

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 7 of 11

Re: How do I turn up the volume on my Arlo 2 Pro speaker. Can't hear it

Same issues as other posters. Speaker volume at the camera is almost non-existent. Even yelling into my S9 can't be heard by someone near the camera.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 8 of 11
Arlo Moderator

Re: How do I turn up the volume on my Arlo 2 Pro speaker. Can't hear it

Hi @GaryBoisseau

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech support

Message 9 of 11

Re: How do I turn up the volume on my Arlo 2 Pro speaker. Can't hear it

Your tech support barely speaks English and when I can understand them, they have me jumping through hoops.
Message 10 of 11

Re: How do I turn up the volume on my Arlo 2 Pro speaker. Can't hear it


@ShayneS wrote:

Hi @GaryBoisseau

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech support


I keep seeing this "contact support" answer over and over again for this issue. What exactly is customer support doing? Why can't Netgear post some details about the solution here?
I realize the solution might actually require customer support's intervention on a per-customer basis, but I think we all would like to see the answer on the forum... where the question was originally posed. 
jyg
Message 11 of 11