Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

How do I re-establish a connection with the Base Station with a new router?

I have a new router, how do I  re-establish  a connection with the base?

Message 1 of 4
Guru

Re: How do I re-establish a connection with the Base Station with a new router?

Plug the Ethernet cable from the base into the new router. Make sure the Internet LED turns green.

Message 2 of 4
Aspirant

Re: How do I re-establish a connection with the Base Station with a new router?

 It does not turn green. I have everything hooked up correctly. I’ve cycled my  modem. And I’ve cycled Arlo pro. 

Message 3 of 4
Guru

Re: How do I re-establish a connection with the Base Station with a new router?

That means 1) the cable is bad, 2) the router port is bad (try a different port) or 3) the base is bad. For #3, open a case with supoort:

 

https://www.arlo.com/en-us/support/contact.aspx

Message 4 of 4