HELP! I cancelled my Arlo subscription December 2022. I NO LONGER USE ARLO!

[jb018]

I am unable to get any customer support assistance from Arlo.  I discontinued use of Arlo security cameras December 2022 and stopped monthly subscription.  It was just brought to my attention, that Arlo has continued to bill me 13 months for services I cancelled!  Customer support chat is useless, they are telling me I have active account.  I know that I do not have any active services since I cancelled them.  No phone support, what am I supposed to do?  Accept that I continually get billed $17.99 a month for a service I do not have?  I am reaching out to American Express next for their assistance.  This is so WRONG Arlo!!!

[DannyBearAgain]

Cancel the credit card to prevent further theft.

[ShayneS]

Thank you for providing  your feedback, I have notified Support and someone will be reaching out to you as soon as possible.