Got an AP2 system and new Android phones. Account cannot connect as it says already existing?

[Buddaman]

Hi all!

I have an AP2 system and got new Android phones.  Multiple issues and no luck getting help from Arlo direct - ANYONE CAN HELP??  Ready to shoot it all!!!

 -- Accounts will not connect as it says 'already existing'?

-- Cannot add authorizide users?  Can invite but devices not recognized!  It shows trusted devices that are non existent?

H-E-L-P

[StephenB]

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@Buddaman wrote:

I have an AP2 system

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Pro 2???

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@Buddaman wrote:

 -- Accounts will not connect as it says 'already existing'?

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Are you using the same account credentials you were using with the old phones?