Arlo|Smart Home Security|Wireless HD Security Cameras

Getting motion alerts but no recording for Pro 2 (firmware 2.7.1)

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SimMarvel
Follower
Follower

This just happened today. I am getting motion alert notifications but no recordings in the library. I rebooted the base station, Wifi router but to no avail. Log out and log back in again but still no recordings. I see there were 12 notifications/alerts on the Arlo icon on my phone, but there was no recordings. 

What's happening?

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Dannybear
Master
Master
Are you able to live view the cameras ok with app or browser?
blumenthal
Aspirant
Aspirant

I have exactly the same problem. And my Livestream works. Does anyone have a solution?

blumenthal
Aspirant
Aspirant

I restarted my station via the Arlo app and now it works.

Dannybear
Master
Master
Can you check that you have recording enabled in your settings for armed mode and any custom modes that should record..
Check if you have your cameras checked on the library filter settings.
If you have email alerts enabled are you able to view the recordings from the emails?
Dannybear
Master
Master
@blumenthal
Ok, so you are able to view the missing recordings or the cameras are able to make recordings after the base reboot?
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