First Time User

[NSimon]

So I just installed base and cameras. So I'm confused about what board the netgear HD cameras go under.

My question is do I need a subscription just to see how the feed is going to look? Everywhere I go there is no option for me to actually see what the cameras will pick up. On top of that I'm having a hard time connecting this to the app on my phone. I'm not going to pay for a subscription just to see what an image is going to look like. I need some help. And why is it that support does not have an email address where we can actually send these questions in? 

[StephenB]

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@NSimon wrote:

So I just installed base and cameras. So I'm confused about what board the netgear HD cameras go under.

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If your cameras open, you can remove them from the housing and then remove the batteries.  There's a label inside with the model number.  If the cameras do not open, then you have one of the Essential models.  There is a label on (or near) the gasket at the charging port. It is faint/low contrast, so not that easy to spot.

You can also go into the settings for the camera and look at the "product type" field (press the > on the top right of the screen).  Pressing "Support" and scrolling down the the "Product" field will show you the camera part number.

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@NSimon wrote:

My question is do I need a subscription just to see how the feed is going to look? 

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If this is a new installation, you should have automatically been opted into the trial subscription.  Are you in a location where Arlo offers subscriptions?

• https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

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@NSimon wrote:

Everywhere I go there is no option for me to actually see what the cameras will pick up. 

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Are you saying that you cannot livestream the cameras from the "devices" page?