Arlo|Smart Home Security|Wireless HD Security Cameras

Firmware update is causing battery to drain. AGAIN

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FoxRaynard
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First there were no recordings after 4AM (probably firmware update time), then after messing around and factory resetting base station, I have a battery draining, from 70% to 40% within a couple of hours and I've just watched it drain to 30% without taking any recordings.

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  • jguerdat
    Guru
    Guru

    I said to reinsert the battery - take it out and put it back in. That will reset the camera as much as you can do.

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Edinburgh_lad1
Prodigy
Prodigy

You can check in the Arlo Firmware Release Table whether your camera runs the latest firmware (https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Firmware-Release-Table/td-p/1920885). According to the table, the latest firmware is:

Arlo Pro 2VMC4030P1.125.17.1_11_de8490dSeptember 29,2021

However, it's possible that the table hasn't been updated. 

A battery drain you're describing can be caused by a number of issues, too, such as the battery being old and depleting quickly and significantly, cold weather (a temp. drop) causing the battery to deplete, or even a distance between the Hub and the camera itself. 

FoxRaynard
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It's now obvious that the camera is stuck in firmware update mode (flashing blue and amber), which would explain why the battery is draining .

If no firmware updates have happened since 2021, why is the camera trying to update firmware?

And also there are other threads since 2021 where cameras are stuck in firmware updates/

jguerdat
Guru Guru
Guru

While I suspect it's failed, reinsert the battery to see what happens. 

FoxRaynard
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It's flashing amber and blue. It wouldn't be doing anything if it didn't have a battery in it?

jguerdat
Guru Guru
Guru

I said to reinsert the battery - take it out and put it back in. That will reset the camera as much as you can do.

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