Family's second iPhone cannot locate my Arlo Pro2's base station. Works fine on first iPhone.

[John882]

My VMB4000 Arlo Pro Base station and cameras were purchased about 1 year ago. There has been no issues in installing and using it on my family's first iPhone. Recently the family had a second iPhone and the latest Arlo app was downloaded on it. But I had difficulty to connect this new phone with the Arlo system.  I followed the app's screen information and the iPhone constantly says can not find the base station, while the base station is perfectly working. Any advice on this? 

John

[StephenB · Accepted solution]

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@John882 wrote:

My VMB4000 Arlo Pro Base station and cameras were purchased about 1 year ago. There has been no issues in installing and using it on my family's first iPhone. Recently the family had a second iPhone and the latest Arlo app was downloaded on it. But I had difficulty to connect this new phone with the Arlo system.  I followed the app's screen information and the iPhone constantly says can not find the base station, while the base station is perfectly working. Any advice on this? 

John

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It sounds like you've set up a new account.  You can't add the cameras or base to two different accounts.  Instead you need to grant access to the new account from your existing one.

https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my...

[John882]

Thank you StephenB (guru) very much! With your advice, I have successfully solved the problem!

John